I wrote User Training for Busy Programmers because I felt sorry for the programmers I worked with. Several of the software companies I have worked for had their programmers develop and deliver user training for their product. This was usually because the company started small, and did not have the budget to hire a full-time trainer. So the programmers were given the task of end user training. As the company grew, the programmers became too busy with programming to continue training and they became profitable enough to bring in a full-time trainer. In those cases, the programmers were very relieved to have me join the company!
I realized how common it was for small and medium sized software companies to have programmers, customer service representatives, and even salespeople conduct end user training. While many of these people have a natural talent for teaching, they are not professional trainers. They usually learn how to develop and deliver a software class "the hard way," by trial-and-error. And their employers have no intention of bringing in a professional trainer to take over the end user training. I wrote this book for them.
So don't be fooled by the title. Even if you're not a programmer, if you've been told to develop a software training class and you don't know where to start, this book is for you.
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